Managed Print Services

nddPrint MPS - Complete solutions for managing and monitoring print operations, enhancing efficiency and automating processes of off-site operations.

Increase revenue by controlling 99.95% of meters, including local devices.

Steps to optimize the processes of off-site print operations.

Control

Efficiency

Proactivity

One solution that uses the printer behavior to reduce supply consumption by up to 15%

Centralized control of operations

Scheduling of batch supplies and shipping routes

Identification of active supplies with unknown origin

Notification of premature exchanges

Analytical verification of productivity levels

Integrated view of the stocks and logistical processes

Print fleet monitoring

Support for closing routines

Tracks the quantities of inventory items

Alerts administrators of supply distribution

Management of the entire supply stock of the operation

Centralizes order operations in the Services Portal

Automatic replenishment of supplies based on device history

Support for data collection of both automatic and manual counters

Replenishment of supplies utilizing printer resources

Support monitoring of all major manufacturers

Counters and Closing Metrics

The MPS closing module is a system specialized in measuring and controlling production, fully covering the stages and and processes of:

Automatic meter collection

Various methods of capturing data via the device or by USB

Non-automated collection

In environments without communication, it is possible to collect data from devices through the services portal

Analysis of contract details by device

Ability to view production behavior of devices under contract

Counter freezing

Maintainence and history on the closure of frozen counters

Production and validation cutting

Complete spending analysis of all prodution in a given period

Manual counters

Manual counters in specific cases of unmonitored equipment

Mapping counters

Configuration wizard that generates total synchronization between the services provided and the measured services

Asset / equity control

Control and organize the assets / equity available in the client's environment

Integration

Integration of meters and closing metrics is a native resource of MPS

Contract monitoring alerts

Assists in the monitoring of device contract dates

Allocation of value to services rendered

Assign values to print services: mono pages, color pages, scan, copies and prints

Service volume calculation rules

Assists in the breakdown of costs at closing

Supply chain management

The MPS supplies module specializes in managing end user supply demands

Replenishment planning

Advanced knowledge of supply quantities to be sent to the client’s operation

Inventory control

Ensures that the supplies are available for clients

Monitor the internal supply chain

Identify losses due to premature exchange of supplies

Order via the service portal

Clients can place orders reducing steps, e-mails and help desk calls

Behavior based replacement

Supply replacement based on device usage history

Integration of systems and processes

Automated internal process for billing, suppport and supply ordering

Supply yields

Greater efficiency of supply usage based on average coverage rates

Increased productivity

Avoid production stoppages by not changing out supplies before they're finished

Visibility of processes

With full time monitofing identify what needs to be procured and shipped

Printers

Printers are the main focus of MPS, from which all processes are structured. See the main process points:

Manual device registration

Integrated printer directory

Devices are registered and integrated into ERP systems

Automatic printer registration

Devices are automatically recognized on the network and added to the solution

Extensive registration of printers

A large quantity of devices can be added to the solution at any time

Printers without data

Know which devices are not sending data

Synchronize printer registrations

Synchronization to the cloud is done directly at the client

Monitoring

Hardware events for the printers, counters and supplies levels

Monitoring status

Reports the persistence of the device monitoring

New printer alerts

Alerts for new unregistered devices found on the network

Monitoring moving of printers

Know when a device is disconnected or has changed location

Individual control

Streamline process, controls, and productivity by device

Organize by statuses

Statuses make it easy to identify equipment (inventory, monitored, disabled and alerts)

Monitoring Alerts

Minimizes occurrences of missing meter readings supply status, unplanned device movements, or premature supply changes that have been detected.

Support monitoring alerts

Automatic printing alerts, equipment, contracts, supplies and counters

Workflow

Classifies alerts by level of importance

HelpDesk integration

Tracks alerts with HelpDesk integration

Customer Relations

The Customer Relationship Portal - Service Portal in addition to facilitating communication with the client, it helps the client understand the cost of:

Service desk reduction

Get to know all the available resources that the customer can use

Supply replenishment

Significantly helps reduce the use of supplies

Collect counters without automation

Monitor devices that do not have counter-capture automation

Be more proactive

Be proactive in identifying and solving problems before the customer sees it

Agility in closing delivery

Make time with the automation that our closing metrics impact on the environment

Customer service portal

Monitors requests made by the client in a private portal

Supporting materials

Know more through our presentations and white papers.

Presentation

Managed Print Services

Download Material

White Papers

Managed Print Services

Download material

Manufacturers

In addition to our feature rich application, nddPrint has configurations for each manufacturer

Check the different configurations by manufacturer

Additional peace of mind to enhance your business infrastructure

Solutions managed 24X7 following the global-levels of the information security standard.

Secure

Dependable

Cost-Effective

Managed Print Services

"We had cost savings with billing the customer because now we do not need to send a technician to go to the customer’s location to manually collect the printer data. The software monitors all data from the printers that we need."

Alan Fortes
IT Manager

Managed Print Services

"We were able to reduce the printing volume, waste and re-educate the user in all sectors to better usage of what to print, which means a printing environment being clean with more availability to give a better quality as well as service for the customers."

Jorge L. Biesczad Jr.
Director of Marketing and Sales

Managed Print Services

"We had conditions since the beginning to detect that we were having savings based on having better control of the devices being deployed in our customers. It gave a high level of quality for us, because now we now know what is happening in each customer."

André Pimentel
Services Director

"nddPrint is the best solution for our business, with covering our geographical diversity of customers, as a compatibility for the printer models used. The biggest differential is the centralized management in one unique software to monitor all printers from our customers."

Jeias Silva
Presales Manager

360 Print Management | Managed Print Services

"The differential from nddPrint is the graphical management being easy to do analyses. The software helped a lot with the communication between our support team and the customer. nddPrint solution helps every day in being proactive with detecting issues."

Maicke Henrique Couto Berni
Support Manager

Managed Print Services

"Canon Brazil is using nddPrint software to monitor all printers as well as managing our supplies replenishments. The solution gives us agility and proactivity in our operation in creating savings for us."

360 Print Management | Managed Print Services

"Using the nddPrint MPS gives us better management from the supplies used in our customers. Before, our company managed supplies based on the production as we did not previously have the information about the supply inventory within the customer. Meanwhile, nddPrint offers more agility and assertiveness in obtaining the meter to bill the customers."

360 Print Management | Managed Print Services

"The level of perfection of this software, combined with the commitment from the Support Team and constant development to improve the software, clearly motivated us to replace our internal solution for meter data collection and supplies management."

Luiz Carli
Director